Terms & Conditions

Terms and Conditions for Clients

Innerly
Last Update: 19.02.25

1. INTRODUCTION

Welcome to Innerly. By using our platform, you agree to these Terms and Conditions, which govern your use of the Innerly mobile application and website. Before proceeding, please review our Privacy Policy, which forms an integral part of these Terms.

If you do not accept these Terms, please do not use the platform.

Important Notice

  • Innerly does not provide emergency support. If you are in crisis, contemplating self-harm, or require urgent assistance, please refer to the emergency resources listed at the bottom of our homepage.
  • Innerly is a technology platform that connects users with independent Consultants. Innerly does not provide therapy or medical services.
  • Digital Products Are Non-Refundable. Any purchases of digital products (e.g., workbooks, guides) are final and non-refundable due to their immediate accessibility.

2. ABOUT INNERLY

Innerly Limited
2708 Greenfield Tower, Concordia Plaza,
1 Science Museum Road, Tsim Sha Tsui East, Kowloon, Hong Kong
Email: hello@getinnerly.com

2.1 Platform Overview

Innerly provides a technology platform that facilitates connections between Users and Consultants. The Consultants are independent professionals, and Innerly is not a party to any contract between Users and Consultants.

  • Innerly does not provide therapy, medical, or psychological services.
  • When you book a session, you enter into a direct agreement with the Consultant, not Innerly.
  • Innerly bears no responsibility for the services provided by Consultants.

3. USER ACCOUNTS & ACCESS

3.1 Account Registration

  • You must be 18 years or older to create an Innerly account.
  • If booking services for a minor, a parent or legal guardian must register on their behalf and accept full responsibility for compliance with these Terms.
  • You are responsible for maintaining the confidentiality of your login credentials.

3.2 Account Termination

  • You may disable or delete your account via the app or by contacting support@getinnerly.com.
  • Innerly reserves the right to suspend or terminate accounts in cases of suspected misuse, violation of these Terms, or unauthorized interactions with Consultants outside the platform.

4. BOOKING SESSIONS WITH CONSULTANTS

4.1 How to Book a Session

  • Users can browse and book independent Consultants through the Innerly platform.
  • Session bookings become binding upon confirmation by the Consultant.
  • A complimentary initial consultation may be available at the discretion of the Consultant.

4.2 Conduct During Sessions

By booking a session, you agree:
✅ Not to attend sessions under the influence of non-prescription drugs or alcohol.
✅ To engage respectfully and professionally with your Consultant.
✅ That the Consultant has the right to terminate a session if inappropriate behavior occurs, and you will be liable for the session fee.

5. CANCELLATION & REFUND POLICY

5.1 Session Cancellations

  • Cancellations made 48+ hours before the session: Full refund or the option to reschedule.
  • Cancellations within 48 hours: No refund; full session fee applies.
  • If a Consultant cancels a session, you may either:
    • Reschedule at no additional cost, or
    • Receive a full refund.

5.2 Digital Product Refund Policy (Workbooks, Guides, & Downloads)

  • All purchases of digital products are final and non-refundable.
  • Due to the immediate access to digital content, we do not offer refunds or exchanges once a digital product has been purchased.

6. PRICING & PAYMENTS

6.1 Payment Methods

  • Payments are processed securely via Stripe. Innerly does not store credit card details.
  • Full payment is required at the time of booking.

6.2 Pricing Changes

  • Innerly reserves the right to adjust session fees at the Consultant’s discretion.
  • Pricing for digital products is subject to change without prior notice.

7. LIMITATION OF LIABILITY

7.1 Innerly’s Role & Responsibilities

  • Innerly is not responsible for the professional conduct, advice, or services provided by Consultants.
  • We do not verify or guarantee the credentials, licenses, or regulatory standing of Consultants.
  • Innerly is not liable for any damages, losses, or disputes arising from your interactions with Consultants.

7.2 Service Interruptions & Technical Issues

  • Innerly may suspend access to the platform for maintenance or system updates.
  • Users acknowledge that technical disruptions may occur, and Innerly is not liable for any loss resulting from downtime.

8. INTELLECTUAL PROPERTY & USAGE RESTRICTIONS

8.1 Ownership of Content

  • All content on the Innerly platform, including workbooks, guides, branding, and website content, is protected by intellectual property laws.
  • Users may not copy, distribute, or use Innerly’s materials for commercial purposes without prior written permission.

8.2 Third-Party Resources

  • Innerly may provide access to external third-party resources. We do not control these services and are not responsible for their content.

9. GENERAL PROVISIONS

9.1 Governing Law & Jurisdiction

  • These Terms shall be governed by and construed in accordance with the laws of Hong Kong SAR.
  • Any disputes shall be resolved exclusively in the Courts of Hong Kong SAR.

9.2 Amendments to These Terms

  • Innerly reserves the right to modify these Terms at any time.
  • Users will be notified of material changes, and continued use of the platform constitutes acceptance of the revised Terms.

9.3 Contact Information

For inquiries or concerns regarding these Terms, please contact support@getinnerly.com.

10. IMPORTANT DISCLAIMERS

10.1 Emergency Support

Innerly does not provide emergency services. If you are experiencing a mental health crisis, please contact emergency services or seek professional help.

For additional resources, visit: https://www.oml.world/needhelpnow